Customer satisfaction survey 2019 Subsea

Customer satisfaction survey 2019 Subsea

*Satisfaction level :


1: Not satisfied, 2: Rather satisfied, 3: Satisfied, 4: Very satisfied

1- Overall Reactivity/Availability (Speed of response on clarifications/requests)


2- Pre-award sales performance (respect deadlines, clarity of offers)



3- Technical support/competence (solutions proposed, technical documents, reports)



4- Project team performance (communication/availability/reliability)



5- Reliability of project delivery schedules



6- Quality compliance of products



7- Quality of delivered products (packaging)



8- Quality/price ratio


Global rating :


9- How satisfied are you with our company ?

<- Not satified                                                                 Very satisfied ->