Subsea customer satisfaction survey

Subsea customer satisfaction survey

Satisfaction level:

1: Not satisfied, 2: Rather satisfied, 3: Satisfied, 4: Very satisfied

1- Overall reactivity/Availability (speed of response on clarifications/requests)

2- Pre-award sales performance (respect deadlines, clarity of offers)

3- Technical support/competence (solutions proposed, technical documents, reports)

4- Project team performance (communication/availability/reliability)

5- Reliability of project delivery schedules

6- Quality compliance of products

7- Quality of delivered products (packaging)

8- Quality/price ratio

Global rating:

9- How satisfied are you with our company?

<- Not satified                                                                 Very satisfied ->