1- Overall Reactivity/Availability (Speed of response on clarifications/requests)
2- Pre-award sales performance (respect deadlines, clarity of offers)
3- Technical support/competence (solutions proposed, technical documents, reports)
4- Project team performance (communication/availability/reliability)
5- Reliability of project delivery schedules
6- Quality compliance of products
7- Quality of delivered products (packaging)
8- Quality/price ratio
9- How satisfied are you with our company ?
